1. Acceptance of Terms

By accessing, browsing, or using the services provided by Arisza Hillman, LCSW, and ELITE Coaching & Consulting ("we," "us," "our," or "Company"), including our website, courses, coaching programs, and related materials, you ("you," "your," or "User") accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Description of Services

We provide the following services:

• Educational Courses: LCSW/LMSW exam preparation, private practice development, and clinical supervision training
• Coaching Services: Individual and group coaching for mental health professionals
• Digital Resources: E-books, practice exams, study materials, and templates
• Community Access: Online forums and peer support groups
• Consultations: Professional development and business guidance sessions

Our services are designed to support professional development and education. They do not guarantee specific outcomes such as exam passage, business success, or licensure approval.

3. User Accounts and Registration

To access certain services, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your contact information remains current

4. Payment Terms and Refund Policy

Payment

Payment is required at the time of service registration unless otherwise specified. We accept major credit cards and other payment methods as indicated during checkout.

Refund Policy

Refund eligibility varies by service type:

• Digital Courses: Refunds available within 7 days of purchase if less than 20% of content has been accessed
• Individual Coaching: 24-hour cancellation notice required; refunds for unused sessions
• Group Programs/Bootcamps: Refunds available up to 48 hours before start date
• Digital Products (e-books, exams): No refunds once downloaded or accessed
• Subscription Services: Cancel anytime; no refunds for partial periods

Late Payments and Fees

Subscription services may be suspended for non-payment. Late fees may apply to overdue accounts. We reserve the right to use collection agencies for significantly overdue accounts.

5. Intellectual Property Rights

All content, materials, courses, and resources provided are protected by copyright, trademark, and other intellectual property laws. This includes but is not limited to:

• Course videos, audio recordings, and written materials
• Practice exams, quizzes, and assessment tools
• Templates, worksheets, and business resources
• Website content, design, and functionality
• Trademarks, logos, and branding materials

Permitted Use: You may access and use materials solely for your personal, non-commercial use.Prohibited Activities: You may not reproduce, distribute, modify, sell, or create derivative works without express written permission.

6. Professional Boundaries and Disclaimers

Educational Nature

Our services are educational and professional development in nature. They do not constitute:

• Mental health treatment or therapy
• Legal, medical, or professional advice
• Clinical supervision for licensure (unless explicitly stated in a separate agreement)
• Guaranteed outcomes or results

Professional Responsibility

Users remain solely responsible for their professional decisions, ethical compliance, and adherence to applicable laws and regulations in their jurisdiction.

7. User Conduct and Community Guidelines

Users agree to:

• Maintain professional and respectful communication
• Protect confidentiality and privacy of all participants
• Refrain from sharing course materials with unauthorized individuals
• Not engage in harassment, discrimination, or inappropriate behavior
• Comply with applicable professional ethics codes
• Report any concerns or violations to our team

Violations may result in suspension or termination of access without refund.

8. Privacy and Data Protection

Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our data practices as described in the Privacy Policy.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE PROVIDE OUR SERVICES "AS IS" AND DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED. OUR LIABILITY IS LIMITED TO THE AMOUNT PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM. WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

10. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

11. Termination

Either party may terminate the service relationship at any time. We reserve the right to suspend or terminate access immediately for violations of these Terms, non-payment, or other reasonable cause. Upon termination, your access to materials and community features will cease, though you may retain downloaded materials for personal use only.

12. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Virginia, USA, and shall be governed by Virginia state law, excluding conflict of law principles.

13. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, government actions, or technical failures.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or website notice at least 30 days prior to taking effect. Continued use of our services after changes constitutes acceptance of the modified Terms.

15. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding the use of our services.

16. Contact Information

For questions about these Terms of Service, please contact us at:

17. Acknowledgment

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.